Cancellation and Refund

1. Introduction

Welcome to The Wholesale Street, your trusted partner for quality wholesale products. We operate as a Delhi-based wholesaler with years of industry experience. We proudly offer a wide range of premium products such as Gifts, Home Decor, Anime Figures, Anime Keychains, Anime Merchandise, Bobbleheads, Pocket Watches, and more at competitive prices.

At The Wholesale Street, we focus on delivering the best value, fast shipping, and a secure ordering process. Our commitment to customer satisfaction means we actively support you and help your business grow.

Thank you for choosing us as your wholesale supplier. We look forward to contributing to your success.

2. Guarantee / Warranty

We do not provide any warranty or guarantee on any product, nor do any third parties.

3. Order Process & Dispatch

After receiving your order request, we process it and share the final bill amount, including delivery and packing charges. Once we receive full payment, we pack and dispatch your order.

4. Tracking Details

We share tracking details with you after scheduling the shipment.

5. COD Facility

We process only prepaid orders. We do not accept or process COD orders.

6. Theft Case

If theft occurs during transit through Porter, courier, or transport services, we do not provide compensation. However, we can raise a complaint with the concerned service provider on your behalf.

7. Unboxing Video

To claim any missing item, you must record a 360-degree unboxing video without pauses or cuts. Without this video, we will not accept any claims. Our support team reviews the video and responds within 24 hours.

8. Damaged Items

We carefully pack all parcels and inspect products—especially glass items—before dispatch. As a result, we do not compensate for any damage caused during transit by Porter, courier, or transport services.

9. Glass Item Protection

We provide bubble wrap for glass items upon customer request and charge extra for it. While this improves protection, it does not guarantee damage prevention.

10. Cancellation of Orders

If you wish to cancel your order, contact us within 4 hours of placing it or before dispatch, whichever occurs first. If you cancel the order after scheduling, we deduct delivery and packaging charges from the refund.

11. Delayed Delivery

For delivery delays, email us at thewholesalestreet@gmail.com. We respond within 24 hours.

12. Use at Your Own Risk

You use all information and materials on this website at your own risk. We do not accept liability for such use. You must ensure that the products, services, or information meet your specific requirements.

13. External Links

This website may include links to external websites for convenience. These links do not indicate endorsement, and we do not take responsibility for their content.

14. Eligibility

We offer wholesale services only to business owners, retailers, resellers, and online sellers. We do not sell products for personal use or to end users.

15. Pricing and Payment

We reserve the right to change prices without prior notice. The checkout price serves as the final price. Our representative contacts you after order placement to proceed. We accept only prepaid payments.

16. Minimum Order Requirements

Each order must meet a minimum value of ₹8,000. We reserve the right to reject orders that do not meet this requirement.

17. Order Fulfillment and Shipping

After you place an order, we confirm product availability and share an estimated shipping timeline. We do not take responsibility for delays caused by shipping carriers or external factors. We calculate shipping charges after order confirmation.

18. Returns and Exchanges

We accept returns or exchanges only when we send the wrong product. You must contact us on the same day you receive the delivery.

19. Changes to Terms

We may update these Terms and Conditions at any time. By continuing to use the website, you agree to the updated terms.